legal
privacy policy.

At Zica Bella Private Limited ("Zica Bella", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, use our mobile application, place an order, or interact with our services.

By accessing or using our website, application, or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

To provide you with the best possible shopping experience, we may collect the following information:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Account Login Information

• Date of Birth (if voluntarily provided)

Payments are processed through secure third-party payment providers. Zica Bella does not store your complete debit card, credit card, UPI PIN, or banking credentials on its servers.

• Products viewed

• Wishlist items

• Shopping cart activity

• Purchase history

• Returns and exchanges

• Order preferences

• IP Address

• Browser Type

• Device Information

• Operating System

• Cookies and Similar Technologies

• Website Usage Analytics

Any information you provide when contacting our customer support through email, live chat, WhatsApp, phone, or social media.

Your information may be used to:

• Process and deliver your orders

• Verify payments and prevent fraudulent transactions

• Manage your account and order history

• Provide customer support

• Send order confirmations and shipping updates

• Process returns, exchanges, and refunds

• Improve our website, products, and services

• Personalize your shopping experience

• Recommend products based on your interests

• Send promotional offers, newsletters, and marketing communications (only where permitted by law)

• Comply with applicable legal and regulatory requirements

Our website uses cookies and similar technologies to improve functionality, analyze website performance, remember your preferences, and provide a personalized shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

We never sell your personal information.

Your information may be shared only with trusted service providers where necessary to operate our business, including:

• Shopify for our ecommerce platform

• Secure payment gateway providers

• Shipping and logistics partners

• Marketing and analytics service providers

• Cloud hosting and technical infrastructure providers

• Government authorities or legal agencies when required by applicable law

All third-party partners are required to maintain appropriate security and confidentiality standards.

We implement industry-standard administrative, technical, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

We retain your personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Meet legal, accounting, and tax obligations

• Resolve disputes

• Enforce our policies and agreements

Subject to applicable laws, you may have the right to:

• Access your personal information

• Update or correct inaccurate information

• Request deletion of your personal information

• Withdraw consent where applicable

• Opt out of promotional communications

• Request a copy of your personal information

To exercise any of these rights, please contact us using the details provided below.

Our website may contain links to third-party websites or services. Zica Bella is not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before sharing any personal information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services. Any updates will be posted on this page with the revised "Last Updated" date.

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us.