legal
refund policy.

At Zica Bella Private Limited, customer satisfaction is our priority. If your purchase does not meet your expectations, we offer a simple and transparent returns and exchange process. Please read the following policy carefully before initiating a return or exchange request.

Products are eligible for return or exchange within 15 days from the date of delivery.

To qualify for a return or exchange, the product must:

• Be unused, unworn, and unwashed.

• Be in its original condition with all tags, labels, and packaging intact.

• Be free from stains, perfumes, damage, alterations, or signs of use.

• Include all original accessories and complimentary items, if applicable.

Products that do not meet these conditions may not be eligible for return or exchange.

To initiate a return or exchange, submit your request through your Zica Bella account on our website or mobile application within the eligible return period.

Once your request is reviewed and approved, a pickup will normally be scheduled within 24 to 48 hours, depending on service availability in your location.

After the returned product reaches our warehouse, it will undergo a quality inspection. If the inspection is successful, your exchange or return will be processed.

Approved exchange orders are generally dispatched within 7 to 10 business days after the returned product successfully passes our quality inspection.

Delivery timelines may vary depending on your location and courier partner.

For all Cash on Delivery (COD) orders, refunds for approved returns will be issued exclusively in the form of ZICA BELLA Store Credit, following successful return verification and quality inspection.

Store Credit can be used toward future purchases on our website. Refunds for COD orders will not be processed through cash, bank transfers, UPI, or any other payment methods.

For prepaid orders, customers can choose to receive their refund either through the Original Payment Method or as ZICA BELLA Store Credit when submitting a return request. Refunds will be processed after successful return verification and quality inspection.

COD orders may be cancelled only before they are dispatched from our warehouse.

Prepaid orders cannot be cancelled once the order has been successfully placed and payment has been confirmed.

If you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of delivery.

• Your Order Number

• Clear photographs of the product

• Images of the packaging (if applicable)

Our team will review the issue and provide an appropriate resolution as quickly as possible.

The following items are not eligible for return or exchange unless received in a damaged or defective condition:

• Products showing signs of use or washing

• Products without original tags or packaging

• Products altered after delivery

• Gift Cards or Credit Notes

• Items specifically marked as Final Sale or Non-Returnable

All returned products are subject to a quality inspection upon arrival at our warehouse.

Zica Bella reserves the right to reject any return or exchange request if the product does not satisfy the eligibility requirements outlined in this policy.

Zica Bella Private Limited reserves the right to modify or update this Refund Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page.

For any questions regarding returns, exchanges, cancellations, or refunds, please contact our Client Advisors.

• 9:00 AM – 7:30 PM (IST)