legal
refund policy.

At Zica Bella, we want you to love what you wear. If something isn't right, we'll make it right. This policy explains how returns, exchanges, cancellations and refunds work when you shop with us.

• Returns and exchanges are accepted within 15 days from the date your order is delivered.
• Size exchanges are free. If the fit isn't perfect, we'll exchange it for the right size at no extra cost.
• To raise a request, contact our support team or use the Returns portal on our website.
• Once you submit a request, our team will review it and confirm approval via email within 24 hours.
• If approved, a free reverse pickup will be arranged from your address within 24–48 hours.
• After the item reaches our warehouse, it will go through a quality inspection.
• Exchanges are dispatched within 2-5 working days after a successful quality check.

• Wrong, damaged or defective item delivered? You get a full refund to your original payment method — no questions asked. Refunds are processed within 2-5 business days after quality check.
• For all other approved returns, you can choose between:
• Refund to your original payment method, or
• Store credit (valid for 12 months) — plus we'll add a little extra as a thank-you if you choose store credit.
• COD orders: refunds are issued via UPI/bank transfer to the details you provide.
• The ₹99 COD advance is fully adjusted in your order total. If your order is cancelled before dispatch, the advance is refunded in full.

• Any order — prepaid or COD — can be cancelled before dispatch for a full refund.
• Once an order is dispatched, it cannot be cancelled, but you can use our 7-day return/exchange policy after delivery.
• Prepaid cancellation refunds are processed to your original payment method within 2-5 business days.

Need help or clarification? Get in touch with our client support center — we're happy to help.